This Privacy Policy explains what personal information jililive collects, how it is used, and the steps we take to keep it secure. By using our platform, you agree to the practices described here. We are committed to protecting the privacy of every player in the Philippines.
This policy applies to all users of the jililive platform, including visitors and registered members accessing the site from any device in the Philippines. If you do not agree with any part of this policy, please do not use the platform or submit any personal information.
When you register or use the jililive platform, we collect certain personal information necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and government-issued identification details required for age and identity verification. We also collect financial information such as your GCash or Maya account details and local bank information when you make deposits or request withdrawals. During your use of the platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs. This information helps us detect suspicious activity, prevent fraud, and ensure the platform runs smoothly for every player.
The personal data we collect is used primarily to create and manage your account, process transactions in Philippine pesos, and verify your identity in line with our legal obligations. We use your contact details to send important account notifications, security alerts, and updates about changes to our platform policies. Technical and behavioural data helps us improve the platform experience, identify and fix issues, and personalise content based on your activity. jililive does not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances. We may share limited data with trusted payment processors and regulatory bodies only where required by Philippine law or necessary to complete a transaction you have initiated.
jililive uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the platform is used across different devices. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in or complete transactions. Analytics cookies help us understand which features are most useful and where players encounter difficulties, allowing us to make targeted improvements. You may adjust your browser settings to limit or block non-essential cookies at any time, though this may affect certain platform features. We do not use third-party advertising cookies or share tracking data with external ad networks.
All personal data collected by jililive is stored on secure servers with access restricted to authorised personnel only. We apply industry-standard encryption protocols to protect data in transit and at rest, including SSL/TLS for all platform communications. Account passwords are stored using one-way hashing and are never accessible in plain text by any member of our team. We conduct regular security reviews and vulnerability assessments to ensure our infrastructure remains protected against emerging threats. In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take immediate steps to contain and remediate the incident in accordance with applicable Philippine data protection laws.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of the personal data we hold about you. You may submit a data access or correction request at any time by contacting our support team at [email protected], and we will respond within the timeframe required by law. If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may also request that we restrict processing of your data in certain circumstances, such as while a correction request is being reviewed. We are committed to honouring all data subject rights promptly and transparently.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine financial and gaming regulations. Transaction records and identity verification documents are kept for a minimum of five years to comply with anti-money laundering obligations. If you close your account, we will delete or anonymise your personal data within a reasonable period, except where retention is required by law. You may request early deletion of non-essential data by contacting our support team, and we will assess each request on a case-by-case basis. Data that has been anonymised and can no longer identify you may be retained indefinitely for statistical and platform improvement purposes.
jililive reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. When material changes are made, we will post the updated policy on this page with a revised effective date and, where appropriate, notify registered users by email. Your continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how your data is being protected. If you have questions about any changes, our support team is available to assist you at [email protected].
Your personal information is never sold or rented to third parties. We share data only with payment processors and regulators where required by Philippine law.
All data in transit and at rest is protected with SSL/TLS encryption and one-way password hashing, keeping your account credentials and financial details secure.
Under the Philippine Data Privacy Act, you can access, correct, or request deletion of your data at any time by reaching out to our support team.
We keep your data only as long as legally required. Transaction records are held for five years per AML regulations, and non-essential data is deleted upon account closure.
Our data practices are designed to meet the requirements of the Philippine Data Privacy Act of 2012 and applicable gaming regulations enforced locally.
In the event of a data breach affecting your information, we will notify you promptly and take immediate action to contain the incident and protect your account.
If you have any concerns about how jililive handles your personal information, our support team is ready to help. You can also review our full Terms and Conditions or visit the FAQ for quick answers.